Steps to place an order

1. Select the items which you want to order.

2. Add those items to your “Shopping Cart”.

3. After reviewing your shopping cart, click on “Proceed to Checkout”.

4. You’ll be prompted to sign in to WE14 account, you can sign in using your mobile number or email address if you already have an account.

5. If you’re a new customer, click on “I am a new customer” option on the sign in page to create a new account.

6. Enter the address where you want to receive your order/select the Pickup store as per the availability by searching in the available criteria.

7. If it a gift for someone/ if you want your order to be gift wrapped, then select gift-wrap option and include a gift message.

8. Select the payment method, add the details and click on “Continue”.

9. Review your order and click on “Place your Order” button and Pay to complete the transaction.

How to change quantity of orders in the cart

Once you click on the "Add to Cart" button and add the item to your shopping cart, enter the desired quantity in the "Quantity" dropdown option on the right side of the page.

Go to Cart, click on the quantity dropdown box to the right of the title and choose the desired quantity. The quantity number for the item and order amount will be updated automatically.

If the entered quantity is not available with us, you'll see an error message.

How to place Bulk Orders?

You can bulk order new products from WE14 Business. 

You can also access Bulk Ordering by hovering over your Account for Business menu and selecting Bulk Ordering from the drop-down menu. Enter the ISBNs or ASINs into the online form, or download a copy of the form to fill out and upload later.

WE14 Business offers the option to bulk buy products for business customers at no extra cost. You can also get an option of quantity discount.

Why am I unable to place orders?

This could be due to the following issues:

• Check if there is a Payment decline.

• The item you have selected is out of stock.

• There is some technical or internet connectivity issue.

• Undeliverable to selected location/pincode.

• Check if there is a quantity limit.

• Sometimes when FBA and seller fulfilled items are clubbed together.

What is Cash on Delivery?

Cash on Delivery is one of the payment methods for making purchases on WE14. When you select Cash on Delivery as your payment method, you don't have to make any advance payment. You pay for your order only when you receive it.

How to change the payment method?

You can add or update your payment methods by selecting the payments options section in Your Account.

How to Update Delivery instructions?

Tell us what you'd like us to do with your parcel if you're not at home to receive it. Your delivery instructions can be accessed in multiple locations:

• Your address book.

• The checkout process

• Your order confirmation page

• The progress tracker

Select update delivery instructions under your delivery address, if this option is available. A window appears. update your delivery instructions and select Save instructions.

Note: We try to honour your delivery instructions whenever possible. However, we can't always guarantee that our carriers can meet these requests.

For more information on How to update delivery instructions

I ordered a wrong item. How can I stop the order?

If you have ordered a wrong item, you can cancel the order. In case, the order is already shipped and out for delivery, you can return the order. Click on Returns and Refund FAQ for more information.